Frequently Asked Questions

pb77 requires a valid Pakistani CNIC (Computerised National Identity Card) or a current passport as your primary identity document. You will also need a proof of address document dated within the last three months — such as a utility bill or bank statement — and a selfie or liveness-check photograph. All documents must be genuine, clear and unaltered.

pb77 serves users across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, users are solely responsible for determining whether online gambling is lawful in their specific location under applicable Pakistani law, including the Prevention of Gambling Act, 1977. pb77 does not claim government authorisation for gambling in Pakistan.

The minimum age to register and use pb77 is 18 years, or the higher minimum required by the applicable operator and license jurisdiction. Age verification is a mandatory step of the registration process. Any account found to belong to an underage user will be immediately suspended and closed. Meeting the minimum age does not, by itself, make gambling lawful in Pakistan.

To reset your password, click the Forgot Password link on the login page and enter your registered email address. You will receive a secure password reset link in your inbox within a few minutes. Follow that link to create a new password. If the email does not arrive, check your spam folder or contact support at [email protected].

No. pb77 operates a strict one-account-per-user policy. Creating multiple accounts — whether under the same name or different names — is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any outstanding balances. If you have accidentally created a duplicate account, contact support immediately.

Log in to your pb77 account and navigate to the Cashier or Deposit section. Select a payment method suitable for Pakistani users — familiar local references include mobile wallets such as Easypaisa and JazzCash, instant bank transfers via Raast, and conventional banking with institutions like HBL, UBL, Meezan Bank or Bank Alfalah. Note: these payment providers are referenced as context only and do not imply endorsement of gambling.

Minimum deposit amounts vary by payment method and are displayed at the time of your transaction. Deposits can generally be made in PKR, though specific minimums and any applicable currency conversion fees depend on the selected payment channel and the operator's current terms. Always review the deposit screen carefully before confirming any transaction.

Withdrawal processing times depend on the payment method selected and whether your KYC verification is complete. Mobile wallet withdrawals via Easypaisa or JazzCash are typically faster than bank transfers. Standard processing can take anywhere from a few hours to several business days. All withdrawals must be directed to a payment account in the same legal name as your pb77 account.

Common reasons for a withdrawal delay or rejection include incomplete KYC verification, unmet bonus wagering requirements, a mismatch between the withdrawal account name and your registered account name, or an active compliance review on your account. For specific details, contact our support team at [email protected] with your account details and the transaction reference.

pb77 itself does not charge deposit or withdrawal fees; however, individual payment providers, banks and mobile wallet operators may apply their own transaction charges or currency conversion fees. Raast transfers, for instance, are typically fee-free within the Pakistani banking system, while international payment channels may carry additional costs. Always check with your payment provider.

pb77 provides comprehensive sports betting information covering Pakistan cricket, PSL (Pakistan Super League), ICC tournaments including T20 World Cups and Test series, as well as major international cricket events. Whether it is a high-stakes Pakistan vs India T20 showdown or an upcoming PSL final, pb77 covers markets, odds explanations and betting guides to help users make informed decisions.

pb77 features a broad library of casino content, including live casino tables such as Live Roulette, Live Blackjack and Live Baccarat with real dealers streamed in real time, as well as hundreds of slot games ranging from classic reels to modern video slots with bonus features. Game availability may vary based on your jurisdiction and the operator's current portfolio.

Live betting — also called in-play betting — allows you to place wagers on events that are already under way, with odds updating in real time as the match progresses. For cricket, this means betting on outcomes such as the next wicket, the score at the end of an over or the match result as the game unfolds. Odds can move rapidly, so quick decisions are part of the experience.

Return to Player (RTP) is a percentage that indicates, over a large number of game rounds, how much of total wagers a slot or casino game returns to players on average. For example, a slot with a 96% RTP returns PKR 96 for every PKR 100 wagered over time. A higher RTP is generally more favourable, but RTP is a long-run statistical average — individual sessions can vary significantly in either direction.

Yes. In addition to cricket and PSL coverage, pb77 covers a wide range of sports popular in Pakistan and globally, including football (with leagues such as the English Premier League and UEFA Champions League), UFC and mixed martial arts, tennis, basketball and more. The platform's sports section is designed to cover the events Pakistani users follow most closely.

Welcome bonuses are typically available to newly registered users who make a qualifying first deposit. To claim one, complete your registration, navigate to the Promotions section and opt in to the applicable offer before or during your deposit. Each bonus has specific terms including a minimum deposit amount, eligible payment methods and wagering requirements that must be met before bonus-derived winnings can be withdrawn.

A wagering requirement — sometimes called a playthrough requirement — specifies how many times a bonus amount must be staked before the resulting winnings become eligible for withdrawal. For instance, a PKR 5,000 bonus with a 30x wagering requirement means you must place a total of PKR 150,000 in qualifying bets before you can withdraw bonus-derived funds. Not all games contribute equally — slots typically contribute 100% while live casino may contribute less.

Yes. All bonuses on pb77 carry an expiry period within which the associated wagering requirements must be completed. If the wagering requirement is not met before the expiry date, the bonus and any winnings derived from it will be forfeited automatically. Expiry periods vary by promotion and are clearly stated in each offer's individual terms — always read them in full before opting in.

pb77 generally operates a single active bonus policy, meaning only one bonus can be active on your account at any given time. You cannot stack two bonuses simultaneously unless a specific promotion explicitly permits it. Always complete or forfeit an existing bonus before claiming a new one. Attempting to claim multiple bonuses concurrently may be treated as bonus abuse under our Terms and Conditions.

Yes. pb77 uses industry-standard TLS/SSL encryption to protect all data transmitted between your browser and the Platform. Sensitive information including KYC documents and financial records is encrypted in storage and accessible only to authorised personnel on a strict need-to-know basis. We do not sell your personal data to third parties. Read our full Privacy Policy for a detailed description of our data protection practices.

pb77 offers five core responsible gambling tools: deposit limits (daily, weekly or monthly caps), loss limits (maximum net-loss thresholds), session time limits (automatic logout after a set duration), reality checks (periodic on-screen reminders of time and money spent), and self-exclusion (temporary or permanent account closure). All tools can be activated through your account settings or by contacting support. Learn more on our Responsible Gambling page.

To self-exclude, log in to your pb77 account, go to Account Settings and select the Responsible Gambling section. Choose Self-Exclusion, select your preferred duration (from six months to permanent) and confirm your request. Your account will be closed immediately and marketing communications suspended. If you need assistance, contact [email protected] and the team will complete the process on your behalf within minutes.

If gambling is negatively affecting your finances, relationships or mental health, we encourage you to act immediately. Activate self-exclusion through your pb77 account settings, set tighter deposit or loss limits as a first step, and seek support from a qualified local counsellor or mental health helpline in your city. Our support team is available 24/7 in English and Urdu to help you access the appropriate tools without delay.

pb77 customer support is available 24/7 via live chat on the Platform — this is the fastest way to get a response. You can also reach the support team by email at [email protected] (plain text, not a clickable link). Support is provided in English and Urdu. Email responses may take up to 48 hours during peak periods. For responsible gambling concerns or urgent account issues, live chat is strongly recommended.